Terms and Conditions

The Garden Room Flower Company

7b Gatehampton Farm

Goring On Thames

RG8 9 LU

 

Wedding, Events and Deliveries Terms and Conditions

 

1.1 Order Processing and Payment

 

1.2 The Garden Room Flower Company will not hold your contact details in any database. Your data will never be sold or released to a third party to use for their own purposes. The Garden Room Flower Company will retain your data and will use it only to communicate with you on The Garden Room Flower Company- related issues and to provide information that may be of use to you for the future. No payment details will be held on the seller’s premises.

 

1.3  For an order to be processed and delivered on the required date, the Buyer must supply the Seller with all the relevant details requested, including full delivery details, post code and telephone number. The order will only be processed if full payment details are given.

 

1.4 The Buyer is entirely responsible for any text or other material which he requests when placing his order and the seller accepts no liability for any such content. However, the Seller reserves the right to refuse to send or display messages and terminate access to the relevant Services at any time and without liability in the event of detecting objectionable wording or message

 

2 Delivery Terms and Delivery Related Problems

 

2.1 We are not liable for any deliveries unable to be fulfilled due to forces beyond our reasonable control, such as severe weather, mechanical breakdowns, road traffic accidents.

 

2.2  If we experience difficulties in sourcing the agreed flowers/plants we will contact you immediately. In such circumstances, we reserve the right to substitute goods of a similar price and quality; however, this will be agreed with you in advance whenever possible.

All of your personal information will be kept strictly confidential and not shared with any third parties.

We will use commercially reasonable efforts to adhere to all agreed timelines and have no liability for failure to meet the agreed timelines, unless such failure is solely and directly due to our actions.

 

2.3  In case the recipient is not at home at the time of delivery, the driver will attempt to leave the order with a neighbour (unless the Buyer specifically requests that this should not be done) and leave a card at the recipient’s address. The card will be the Seller’s proof of delivery. It should be noted that it is then the recipient’s responsibility to collect the order from the neighbour.

 

2.4  If the driver is unable to deliver the flowers using one of the options above, the Seller will attempt to contact the Buyer via email or telephone to resolve the delivery issue. If no contact can be made at the time of attempted delivery, the order will be returned to the workshop and the Seller will await contact from the Buyer.

Should the Buyer decide to cancel the order instead of arranging a redelivery, the Seller reserves the right to deduct a cancellation fee from the refund value.

In some instances, for example, when delivering to some business addresses, hospitals or universities, it may not be possible to deliver the flowers directly to the intended recipient. In this case, the driver will deliver to the reception area or post room and try and obtain a signature from the receptionist. This signature will be the Seller’s record of delivery.

 

3 Cancellation and returns

 

3.1  Under the Distance Selling Regulations, if you buy online or by phone, your consumer rights entitle you to a full refund if you request one in writing within seven (7) Working Days of receipt. This obviously makes no sense for fresh flowers, so by placing your order, you agree to wave your rights to cancel orders.

 

3.2. Although the seller will do his best to ensure that this does not happen, on very rare occasions, flowers arrive at their destination damaged. If the recipient receives damaged flowers, the Buyer should contact the Seller immediately by indicating the order details provided at the time of ordering (at the latest within 24 hours after delivery) so that either a resend or a full refund can be arranged.

 

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts.

 

Photography

 

You agree that we may display photographs of our products taken at your wedding or event on our website or in our literature. If any individual is included in such photographs we will obtain your consent before using them.

 

Wedding/Events

 

We can only accept changes made to orders 14 days before a wedding or event. All changes must be made before the final payment is made.

If you cancel your order less than 14 days before the date of the wedding or event then we cannot refund payments made.

 

We can accept no further liability for products once delivered to the agreed location.

 

Where we need to gain access to a premises you agree to arrange this access for us. If we are unable to gain access at the agreed time we are not able to guarantee that we can adhere to all agreed timelines. We cannot accept liability for cost or damage due to us not being able to gain access at the agreed time.

 

We will use commercially reasonable efforts to adhere to all agreed timelines and have no liability for failure to meet the agreed timelines, unless such failure is solely and directly due to our actions.

 

If we experience difficulties in sourcing the agreed flowers/plants we will contact you immediately. In such circumstances, we reserve the right to substitute goods of a similar price and quality; however, this will be agreed with you in advance whenever possible.

 

Wedding Payment and Deposits

 

A £100 booking fee is payable at the time of ordering, this confirms your booking with us. This is non refundable and the remaining balance is due two weeks before the wedding date.

 

Your wedding date is reserved for 14 days from the date of the quotation.

 

To confirm your booking please make payment to the following account using your name and wedding date as reference.

 

The Garden Room Flower Co. NATWEST bank

Account number 25386905. Sort code 60-24-77

Cancellations and Limitations

 

Our liability for losses you suffer as a result of us breaching this agreement is limited to the purchase price of the product you purchased. We are not responsible for indirect losses which may occur as a consequence of the main loss or damage, including, but not limited to;

 

  1. Reduction of enjoyment of special occasions, such as weddings or special parties

  2. Reduction in colour co-ordination or quality in pictures taken of events

  3. We will not be liable or responsible for any failure to perform or delay in performance of any of our obligations that is caused by events outside our reasonable control.

  4. Events outside our reasonable control include any act, event, non-happening, omission or accident beyond our reasonable control and includes in particular (without limitation) the following:

  5. Strikes, lock-outs or other industrial action.

  6. Civil commotion, riot, invasion, terrorist attack or threat of terrorist attack, war (whether declared or not) or threat or preparation for war.

  7. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or other natural disaster.

  8. Impossibility of the use of railways, shipping, aircraft, motor transport or other means of public or private transport.

  9. Impossibility of the use of public or private telecommunications networks.

  10. The acts, decrees, legislation, regulations or restrictions of any government.

  11. Unusual weather conditions

 

Our performance under any Contract is deemed to be suspended for the period that the event which is outside of our control continues, and we will have an extension of time for performance for the duration of that period.

 

These Terms and Conditions shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusive jurisdiction of the English courts

Privacy Policy

 

This Privacy Policy information has been prepared in accordance with Data Protection Act 1998 and the general Data Protection Regulation GDPR 2018.

 

Who are we

 

Any information you share with The Garden Room Flower Company is controlled by us The Garden room flower company.

What information we collect and hold about you.

When you place an order we collect information about you. This generally includes Name, Address, email address, Telephone number and payment details.

 

How we use your information

 

The information you share with us on placing an order allows us to process and fulfil your order and to assist you with future customer enquires.

 

Sharing your information

 

The information you share with us is Private and we do not share to any third parties. We do not share your data with other companies.

 

Updated January 2020

© 2020 The Garden Room

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 07340 010534

info@thegarden-room.co.uk

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